Shipping policy

Shipping Policy

Last updated: April 18, 2026.

1. Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays).

Once processed, you will receive a shipping confirmation email with tracking details.

We reserve the right to delay or cancel orders flagged as high-risk or potentially fraudulent.

2. Shipping Methods & Delivery

United Kingdom

  • Standard Shipping: £3.99 
  • Express Shipping: £5.99 

International Shipping

  • Estimated delivery: 10–14 business days
  • Shipping costs calculated at checkout

Delivery times are estimates only and not guaranteed.

3. Tracking & Proof of Delivery

All orders are shipped with tracked delivery services.

By placing an order, you agree that:

  • Tracking information provided by the courier is valid proof of shipment and delivery
  • A package marked as “Delivered” by the courier is considered fulfilled and received

We retain shipping records, tracking numbers, and delivery confirmations for dispute resolution purposes.

4. “Item Not Received” Claims

If your tracking shows “Delivered” but you have not received your order:

You must:

  1. Contact the courier directly
  2. Check with neighbours or household members
  3. Verify the shipping address provided

We are not responsible for:

  • Theft after delivery
  • Delivery to shared addresses (e.g. flats, student housing)
  • Incorrect addresses entered at checkout

Claims without supporting evidence may be denied.

5. Incorrect Address Policy

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered:

  • We are not liable for loss or non-delivery
  • Reshipping (if possible) will require additional payment

Orders cannot be changed once dispatched.

6. High-Risk Orders & Fraud Prevention

We reserve the right to:

  • Cancel or hold orders flagged by our fraud detection systems
  • Request additional verification before shipping

Failure to provide requested verification may result in order cancellation and refund.

7. Chargebacks & Disputes

By placing an order, you agree to contact us first to resolve any delivery issues.

In the event of a chargeback or payment dispute, we reserve the right to provide evidence to the payment provider, including:

  • Order confirmation
  • IP address and transaction data
  • Shipping and tracking confirmation
  • Proof of delivery from the courier

Fraudulent chargebacks may result in:

  • Permanent ban from future purchases
  • Reporting to relevant payment processors

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photo/video evidence

Failure to provide sufficient evidence may result in denial of your claim.

9. Customs & International Orders

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Delays caused by customs authorities

We are not responsible for refused or abandoned international shipments.

10. Liability

Our responsibility ends once the order is handed to the courier and marked as delivered.

We are not liable for:

  • Courier delays
  • Lost or stolen packages after confirmed delivery
  • Issues arising from incorrect customer information

11. Contact

For shipping-related queries:
📧 baselinethreads.support@gmail.com

By placing an order, you acknowledge and agree to this Shipping Policy.